Terms of Service

1. Agreement to Terms

By accessing or using Nora (“the Service”), operated by Tahmeed Nabi trading as Nora AI, ABN 28 519 020 319 (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Nora is an AI-powered phone answering and business management platform. The Service includes AI call answering, appointment scheduling, SMS messaging, quote generation, and an in-app AI assistant. Features may vary by subscription plan.

3. Account Registration

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must be at least 18 years old to use the Service.

4. Subscriptions and Payment

Paid plans are billed monthly in Australian Dollars (AUD). Subscription fees are non-refundable except as required by Australian Consumer Law. We may change pricing with 30 days' notice. Usage beyond your plan's included allowance (call minutes, SMS) is billed at the overage rates displayed on your plan page.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse-engineer, decompile, or disassemble the Service
• Interfere with the Service's operation or security
• Use the Service to make automated robocalls, spam, or unsolicited communications
• Resell or redistribute the Service without written permission

6. AI-Generated Content

The Service uses artificial intelligence to answer calls, generate responses, and perform tasks. While we strive for accuracy, AI outputs may contain errors. You are responsible for reviewing AI actions (appointments booked, quotes sent, SMS messages) and correcting any inaccuracies. Nora is not a substitute for professional legal, medical, or financial advice.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. Call recordings, transcripts, and business data are stored securely and processed in accordance with the Australian Privacy Act 1988.

8. Intellectual Property

All rights, title, and interest in the Service (including software, design, branding, and AI models) remain with Nora AI Pty Ltd. You retain ownership of your business data. By using the Service, you grant us a limited licence to process your data as necessary to provide the Service.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including lost revenue, missed calls, or incorrect AI responses. Our total liability is limited to the fees you paid in the 12 months preceding the claim. Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

10. Termination

You may cancel your subscription at any time through the app. We may suspend or terminate your account for violation of these terms with reasonable notice. Upon termination, your data will be retained for 30 days before deletion, during which you may request an export.

11. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

12. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

13. Contact

If you have questions about these terms, contact us at support@noraai.au.